Service Disruption – Tickaroo Liveblog Platform

Incident Report for Tickaroo Liveblog

Postmortem

Resolved

Hi,
The incident has been fully resolved.
The service disruption was caused by an upstream outage affecting AWS CloudFront, which impacted the delivery of parts of the Tickaroo platform.

To minimize customer impact, our engineering team implemented a temporary workaround that restored service while the AWS incident was still ongoing. AWS has since fully resolved the underlying issue, and our services continue to operate normally.

We apologize for the disruption and thank all customers for their patience and understanding.

Yours,
Team Tickaroo

Posted Jul 16, 2026 - 15:18 CEST

Resolved

The service has been restored.

We implemented a workaround to mitigate the impact of the AWS CloudFront incident, and all Tickaroo services are operating normally again.

We will continue to monitor the situation closely while AWS works to fully resolve the underlying issue.

There may still be intermittent service disruptions while the underlying AWS issue remains unresolved.

We apologize for the disruption and thank you for your patience.

Posted Jul 16, 2026 - 11:00 CEST

Update

AWS has confirmed an ongoing issue affecting Amazon CloudFront, which is impacting parts of the Tickaroo Liveblog platform. Our engineering team is actively monitoring the situation and will restore normal service as soon as the upstream issue has been resolved.

For more information - AWS Health Dashboard:
https://health.aws.amazon.com/health/status#openIssuesCategory

We will continue to provide updates as more information becomes available.

Posted Jul 16, 2026 - 10:58 CEST

Identified

Current indications suggest that the issue is related to an outage affecting AWS CloudFront. Our engineering team is actively monitoring the situation and working to restore normal service as quickly as possible.

We will provide further updates as soon as more information becomes available.

Posted Jul 16, 2026 - 10:36 CEST

Update

We are continuing to investigate this issue.

Posted Jul 16, 2026 - 10:27 CEST

Investigating

We are currently investigating an issue affecting parts of the Tickaroo Liveblog platform. Some users may experience service disruptions or degraded performance. Our engineering team is actively working to identify the root cause and restore normal operation as quickly as possible. We will provide further updates as soon as more information becomes available.

Posted Jul 16, 2026 - 10:06 CEST

This incident affected: Embedded Liveblog on your website, Tickaroo CMS and Liveblog Editor, and Tickaroo Liveblog API.